Delivery information
Deliveries within Switzerland
Unless other arrangements are made, deliveries up to 30 kilograms are shipped via the postal service and deliveries over 30 kilograms via a forwarding company.
Deliveries abroad
Unless other arrangements are made, deliveries up to 50 kilograms are shipped via courier service, with the Incoterm 2010, DAP, cleared terms. Deliveries over 50 kilograms are made via a forwarding company.
In this case the stated delivery cost in the Webshop includes the costs of customs declaration and customs clearance.
Possible country-specific fees or customs duties are not included and may require additional payment upon receipt of a package.
Delivery times Europe
Countries (ISO-Code)
|
DE, AT, IT, CH |
2 – 4 business days |
|
BE, BA, DK, EE, FR, GB, IS, HR, LU, MT, MC, ME, NL, PL, SM, SE, CZ, TR, HU |
3 – 6 business days |
|
Other European countries |
4 - 8 business days |
Delivery times world wide
|
All countries |
4 - 8 business days |
Please note that exact delivery dates cannot be specified due to customs conditions and long shipping routes. Desired delivery dates cannot be absolutly guaranteed.
Customer courier service / Self pick up
If we should use your own courier service for the delivery we need the name of the courier service and your account number with the courier service. Then we can create the shipping documents (terms of delivery FCA - Herzogenbuchsee) and inform the courier service when the order is ready to ship.
If you are located nearby, orders can be picked up in person between 7:00am to 4:30pm.
Returns / Exchanges
The return or exchange of unused goods that were ordered through the web shop is possible within 14 days (exception for customized items).
Please contact us before returning items for exchange.
You can reach us by e-mail at: info-fch@fischerspindle.com
Returns can be accepted only with prepaid shipping.